Incident Desk




When You register for the use of the Incident Desk application is important for You to know how we handle the information we receive from You via our Application and through our website, support platform, tools and services (the “Service”).

Information You Provide

With regards to credit card payments and transactions, Solution House uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on Solution House’s behalf.

Solution House’s practice is not to use such personal information for marketing purposes. Solution House may use the collected personal information and other information Solution House collects about your use of the Service to operate and make the Service available to You, for billing, identification and authentication, to contact You about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site.

Solution House may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from Your current location to the offices and servers of Solution House and the authorized third parties referred to here. Although Solution House owns the software, code, databases, all rights to the Incident Desk application, You retain all rights to your data.

Information Sharing

Except as described in this policy, Solution House will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Solution House may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related information to reputable third-party vendors, but these statistics will include no personally identifying information.

Children’s Personal Information

The Service and Site are not intended for, nor does Solution House knowingly collect any personally identifiable information from children under the age of 13.

Protection of Information

Solution House maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to You and to those You provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Changes to Privacy Policy

Solution House may update this policy from time to time. You can review the most current version of this privacy policy at any time at Your continued use of the Site, Application or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if You do not accept the terms of this privacy policy, is to discontinue use of the Site, Application and Service.

Business Transactions.

Solution House may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with Solution House.

Terms of Service.

When You access and use the Service, You are subject to the Incident Desk  Terms of Service.

Contact Us

If You have questions regarding this privacy policy or about the security practices of Solution House, please contact us by email at