Incident Desk



Become a Reseller

About the market

The Incident Desk software solution is focused at small, medium and large enterprises but has also found favour with corporate institutions who do not want overly complex solutions. The main advantage is the consolidation of incident, call and ticket management applications and processes in the SME environment and for all related service providers. The software can be applied to any institution with numerous sites (retail, education, property managers etc) or any service provider managing numerous sites (facility managers, IT helpdesks, maintenance managers, security managers, remote CCTV monitoring etc) of which there are numerous in South Africa and internationally.

Our Reseller Approach

We have made it our philosophy to as far as possible work through our partners and resellers. We have created an attractive reseller incentive programme that sees resellers earning monthly recurring revenue from each of their sales with very little monthly costs to themselves. Incident Desk will host, support and further develop the solution to ensure that your customers stay our customers.

Advantages of becoming a Reseller

  • Attractive commission levels
  • Recurring monthly revenue
  • If the reseller provides installation and training, additional income will be earned
  • Support provided by Incident Desk solutions at no cost to the reseller
  • Hosting provided by Incident Desk at no cost to the reseller
  • Provision of standard marketing materials
  • Training provided at no cost


To become a Reseller please feel free to contact us.

International Resellers

UK and European Union



Our reseller in the UK and EU is Red Banner headed by Simon Collyer.

Contact Red Banner at:

Land line:+44 (0) 1206 509623

Mobile:+44 (0) 7511 658454

Skype: simon.collyer163

25, Avignon Close, Colchester, Essex, CO2 8HY